Technical Support(FR) APPLY NOW

Job description:

·      Responsible for pre-sales/after-sales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects;

·      Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution, collecting customer requirements, and providing feedback to the R&D department;

·      Responsible for the collation, aggregation, and analysis of customer issues to facilitate R&D improvements and upgrades;

·      Production and training of product technical information and compilation of maintenance cases.

What You’ll Need

1.    Bachelor degree or above, 1 year or above relevant working experience, majoring in electricity, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering, and other science and technology;

2.    Working experience in charging pile, battery, automobile, electronics, four-wheel alignment, ADAS, and other industries is preferred;

3.    Strong organization of work ideas, strong execution ability, good anti-stress ability, and good team awareness;

4.    Strong learning ability, good service consciousness, a strong sense of responsibility, meticulous and rigorous work;

5.    Strong self-driven ability;

6.    Fluent in English, other European languages are preferred;