Customer Service Specialist （NL） APPLY NOW

Job description:

· Comprehensive and professional support for our customers by online chating, email and phone

· Take ownership of customers issues and follow problems through to resolution;

· Control of data quality

· Complaint management

· System training and assistance with data maintenance

· Develop service procedures, policies and standards

· Working with the product experts to resolve difficult issues and update the product

· Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge database

Job requirements:

· Bachelor degree or above, 2 years of professional experience, preferably in customer support and ticket management

· Professional customer service experience, including but not limited to multi-channel customer service, such as Calling center, etc.

· First experiences in e-commerce or start-ups are an advantage

· Excellent analytical and problem solving skills required to assess and resolve issues with strong attention to details.

· Professional customer service standards and quality, excellent verbal and written communication skills,

· Excellent knowledge of management methods and techniques are an advantage

· Excellent learning ability, advanced troubleshooting and multi-tasking skills, strong responsibility, courtesy and enthusiasm

· Fluent in English, any other European languages such as German, French or Spanish is a plus