Autel Europe EV ChargerAutel Europe EV ChargerAutel Europe EV Charger

Autel Charger FAQs

Browse common technical questions

  • A1: Most likely due to a grid fault (continuous overvoltage). Please verify that the voltage test is normal and contact a specialist to rectify the grid and line faults.
  • A2: Caused by Power grid and connection fault (continuous undervoltage). Please verify that the voltage test is normal and check if the cable was being too long so the voltage drop.
  • A3: Power grid/cable connection problem. Ensure that the wiring terminals are connected and verify if the power is supplying. If all good, please contact the professionals to operate.
  • A4: Because of grounding fault of charging pile (bad grounding). Please check whether the system has PE grounding and grounding cable connection or whether the PE cable is properly connected. You can also ask the professionals for help.
  • A5: The connection terminals are NOT in good contact. Please check whether the terminal connection is reliable.
  • A6: Unable to charge properly. Caused by internal leakage current detection action/ CP Abnormal voltage/ Output overcurrent/ pp signal disconnect/ pp signal abnormal. At first, please remove the gun and insert again or restart the device. If the problems still presents, contact the professionals to rectify the fault.
  • A7: Because of Vehicle CP negative failure. Firstly, please remove the gun and insert again or restart the device. If the problems still presents, contact the professionals to rectify the fault. Of course you can use Autel diagnostic instrument to check vehicle faults or contact vehicle's after-sales service for solution.

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